This course covers how a configuration and asset manager will use the Service Management Automation X (SMAX) agent interface to obtain and maintain current information about business services and devices...
SM350 – Service Manager 9.x Advanced
This class is targeted at system administrators and consultants responsible for configuring and tailoring Service Manager for a customer’s environment. The course focuses on the tools and utilities used to...
SM320 – Service Manager 9.x Administration
This five-day class is targeted at System Administrators who are responsible for the day-to-day management of the Service Manager application. The course focuses on the tasks required to deploy a...
SM150 – Service Manager 9.x Technical Configuration
This introductory course provides students with the technical skills needed to effectively use and configure the Service Manager 9.x software product. This course focuses on configuring Service Manager to match...
SM110 – Service Manager 9.x Foundations for Process Owners
This introductory course provides students with the skills needed to effectively use and manage the Service Manager 9.x software product. This course, which focuses on teaching the processes embedded in...