Oracle Siebel Fundamentals Rel 15.5

Sağlayıcı:Oracle
Kategori:Siebel
Eğitim Adı:Oracle Siebel Fundamentals Rel 15.5 Eğitimi
Eğitim Süresi:5 gün

Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI

Learn To:

  • Create, modify, delete, and search for records
  • Work with common Siebel business entities
  • Use basic functionality of Siebel Sales and Siebel Call Center
  • Navigate Siebel applications
  • Describe other cross-application features
  • Describe best practices for a Siebel implementation

Course Topics

Using Siebel CRM

  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface

Common Siebel Business Entities

  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices

Siebel Application Features

  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Remote, TAS, Sales Methodologies
  • Siebel Call Center: service scenario
  • Email Response, SmartScript, Hoteling, and Multi-Tenancy

Other Siebel Features

  • iHelp
  • Inbox
  • Reports
  • Audit Trail
  • Search
  • Administration

Recommended Implementation Practices